Frequently Asked Questions (FAQ)

Simply choose the tea products you want to buy, add them to your cart, and click checkout. At the final step, enter your full name, phone number, email, and delivery address so we can process and ship your order to you.

If you would like advice before buying, you can use the chat box on the website or call our hotline at 0777 722 777. WECHA staff will help you choose the type of tea that suits your needs.

WECHA currently supports COD payment — meaning you pay when you receive your order. This is a safe and popular method: you only pay once the order has reached you.

Online payment methods such as VNPay, MoMo, and bank transfer are being finalized and we will announce them once they are ready.

With COD (cash on delivery), you do not need to pay before ordering. After your order is placed successfully, the delivery provider will bring the products to the address you provided.

When you receive the order, you inspect the products and then pay the delivery person directly. Please prepare the exact amount of your order so that the handover goes smoothly.

Shipping fees and delivery times depend on the receiving address and the delivery provider. Specific details (WECHA will inform you specifically at the time of ordering) will be shown while you complete your order or when our staff confirms it.

If you would like to know the fee and delivery time for your area in advance, please contact our hotline at 0777 722 777 for an accurate quote.

Under the Law on Protection of Consumer Rights, WECHA supports exchanges and returns within 30 days from the date you receive your order for products that are defective, damaged, do not match the order placed, or fail to meet quality standards. Please keep the product together with its packaging and contact us as soon as you notice an issue.

Because tea is a food product, to ensure food safety and hygiene, items that have been opened, used, or damaged due to improper storage may not be eligible for exchange or return, unless the fault lies with WECHA. For guidance on the specific exchange or return process for each case, please contact our hotline at 0777 722 777 or email dpo@wecha.vn — we will review your case and assist you.

If you would like to buy in large quantities, become a distributor, or learn about exporting, please leave your information on the Distributor page or the Export page on the website. The WECHA team will contact you to provide advice and a quote based on your needs.

The minimum order quantity and wholesale pricing will be quoted specifically once both sides discuss the details (WECHA will inform you specifically upon contact). You can also call our hotline directly at 0777 722 777 for quick support.

The basic method: use boiled water to brew the tea, add an amount of tea that suits your taste, steep for a few minutes, and then enjoy. The hotter the water and the longer the steeping time, the stronger the flavor of the tea.

Each tea line may have its own brewing instructions to preserve the full flavor. We recommend referring to the information on the product packaging or contacting WECHA for advice on how to brew each specific type of tea.

Tea should be stored in a dry, cool, and well-ventilated place, away from direct sunlight and away from areas with high humidity. After opening the packaging, you should seal it tightly or place the tea in a lidded container so it does not absorb moisture and lose its aroma.

Avoid keeping tea near strongly scented foods, as tea easily absorbs odors. Proper storage helps preserve the flavor and quality of the tea for longer.

When you register as a member, place a COD order, fill in a consultation/distributor/export form, or message us through the chat box, WECHA collects your full name, phone number, email, and delivery address. This information is used to process and deliver orders, to contact you for advice and customer care, to look after members, and for marketing purposes only when you have given your consent.

Under Decree 13/2023/ND-CP on personal data protection, you have the following rights regarding your data: the right to be informed, the right to access and view your data, the right to request correction, the right to request deletion, the right to withdraw consent, the right to restrict or object to processing, and the right to lodge a complaint. To exercise these rights or if you have any questions about personal data, please contact our Data Protection Officer (DPO) via email at dpo@wecha.vn.

Your access to the website, placing of orders, and use of WECHA's services are governed by the laws of Vietnam, including the Law on Protection of Consumer Rights, Decree 13/2023/ND-CP on personal data protection, and related regulations. Any disputes (if any) will be resolved first through negotiation and mediation; if these do not succeed, they will be resolved in accordance with the laws of Vietnam.

WECHA is the tea brand of CONG TY TNHH VUA AN TOAN (VUA AN TOAN CO., LTD), tax code 0313334177, located in Ba Diem, Hoc Mon, Ho Chi Minh City. Our products are certified for Food Safety and Hygiene (ATVSTP). For more details about our terms and policies, please follow the policy pages on the website or contact our hotline at 0777 722 777.

You can register a member account on the website to track your orders, save delivery addresses, and receive care programs designed for members. When you register, you provide your full name, phone number, and email so we can contact and support you.

Member benefits and programs (WECHA will inform you specifically when they apply). Please follow the website or contact our hotline for the latest information. You can request to view, correct, or delete your account information at any time via email at dpo@wecha.vn.

You can contact WECHA via our hotline at 0777 722 777, by email at dpo@wecha.vn, or by using the chat box right on the website. We are ready to assist with products, orders, and any questions you may have.

WECHA is the tea brand of CONG TY TNHH VUA AN TOAN (VUA AN TOAN CO., LTD) (tax code 0313334177), located in Ba Diem, Hoc Mon, Ho Chi Minh City. You can also visit the Contact page on the website to see full details.